Our Leaders

Joshua Rhodes

CO-FOUNDER

Josh is a successful entrepreneur with almost 20 years’ experience in the Medicare Insurance Industry. Josh started as a broker and was a consistent top performer for multiple Carriers, which success enabled him to found The Senior Resource Group with Shane Souders in 2008, which company focuses on selling Medicare products through field agents. Josh…

Shane Souders

CO-FOUNDER

Shane is a successful entrepreneur with almost 20 years’ experience in the Medicare Insurance Industry. Shane started as a broker and was a consistent top performer for multiple Carriers, which success enabled him to found The Senior Resource Group with Joshua Rhodes in 2008, which company focuses on selling Medicare products through field agents. Shane…

John Barnoski

CHIEF EXECUTIVE OFFICER

John joined Connect One Health as Chief Operating Officer in June 2019, while also serving in that same capacity for Connect One’s former sister-company, The Senior Resource Group. In November 2020, John became a part-owner of Connect One Health and Chief Executive Officer. In that role, John is responsible for developing and executing Connect One’s…

Kent Ingram

VICE PRESIDENT — BROKERAGE DIVISION

Kent is a Call Center Executive with over 30 years of industry experience. He holds a BSBA from West Virginia University, where he majored in Marketing and Management. His Call Center career began in 1987 at USA Today, owned by the Gannett Company. There, he started as a Call Center Training Manager, but quickly advanced…

Kathyren Krafft

VICE PRESIDENT — DEDICATED SERVICES DIVISION

Kathyren joined COH in June 2019, as General Manager of its Call Center operations. Prior to that, Kathyren worked in Call Center operations for over 18 years, focusing on Business Process Outsourcing, and managing clients in the telecommunications, cable and internet, and healthcare industries. Having worked with Fortune 500 and Fortune 100 companies, Kathyren has…

Stacia Howard

DIRECTOR — BROKERAGE SALES

Stacia is COH’s Director of Brokerage Sales, having been with COH for approximately eight years. In that position, Stacia not only has an active Health & Life Insurance practice that focuses on assisting Seniors, but she is also responsible for educating and training current and new Agents on COH’s systems, applications, and compliant sales practices….

Joyce Pianka

DIRECTOR — EDUCATION & TRAINING (BROKERAGE)

Joyce is a licensed agent in multiple States, with multiple carriers. She has 15+ years of experience in the insurance industry, with a primary focus on Senior products such as Medicare Supplements, Advantage Plans and Prescription Drug Plans; Hospital Indemnity Plans; and specialty products. Joyce also brings substantial experience in assisting Veterans coordinate healthcare services…

Stephanie Ballard

DIRECTOR — BUSINESS PROCESSES & OPERATIONS (DEDICATED SERVICES DIVISION)

Stephanie currently utilizes her extensive background in supporting the COH team in the Dedicated Services Division. She has 30+ years in the call center industry working at a Fortune 100 company to later working within BPO organizations. These opportunities have included directing an East Coast Sales Partnership Channel at Verizon with annual revenue of 25…