“This morning I had the pleasure of working with Connect One Licensed Agent David Dean to enroll me in Medicare Part C. Mr. Dean was extremely polite, professional, efficient and is a great listener. Mr. Dean thoroughly explained the process and my benefits in language I could understand. He answered my questions completely and made me feel assured in the process.
At the end of the enrollment we hit a snag where the text version would not let me e-sign on my phone because it didn’t recognize my correct birthdate. Mr. Dean had to trouble-shoot the issue and patiently escorted me through the process. He turned what could have been a nightmare into a very positive experience. A job well done!!!”
“Stacia Howard answered my phone inquiry about medicare supplemental plans, provided quick and knowledgeable advice and signed me up. Looking forward to working with her in the future.”
“I wanted to take a moment to let you know how much help Sandie Sanoske has been in helping me to understand Medicare options. I am not exactly sure how we found her, but I was helping my mother wade the morass of information that is the Medicare system. We found Sandie and she was SO HELPFUL! I saved her name and number and called her when helping my husband make his choices. In both cases I found Sandie to be patient, well informed, helpful, and professional. Her’s is not an easy job and she does it with grace.”
“Hello. Since most people only comment about negative experiences, I wanted to take this opportunity to let you know about my very positive interactions with Stacia Howard. I first “met” her when my former Medicare advantage plan was no longer being offered. She was always friendly, courteous, and professional as well as extremely helpful. She set up for a plan in Virginia and I told her that it would be short-lived because I was moving out of state in March. She gave me her number and said that she would be more than happy to help me out once I moved. I just got off the phone with her today and again, she was very helpful, friendly, courteous and professional. She answered all of my questions, helped me find doctors that were in my plan since I just moved and did it all in a very upbeat manner. Customer service is a difficult profession in any setting and I can’t say enough good things about my encounters with Stacia. She is a star employee in my book!”