Dedicated Services Division

While Connect One Health’s Brokerage Division services multiple Carriers, its Dedicated Services Division provides Medicare-related services directly on behalf of specific carriers or providers. The result is that the licensed agents of the Dedicated Services Division operate as a seamless extension of each carrier client.

Examples of outsource services provided by the Dedicated Services Division include:

  • enrollment services for Medicare plans and products, which services include daily Metric Reports that reflect a specific disposition of every call received by Connect One’s agents, and key insights into beneficiary enrollment and non-enrollment decisions (e.g., specific reasons as to why beneficiaries enrolled or did not enroll in a specific Plan);
  • training for agents employed by carriers / employees of providers;
  • administrative services such as marketing channel reporting and customer service; and
  • marketing services.

For carriers or providers who, for whatever reason, cannot provide certain services internally, Connect One Health provides a fully-operational and fully-compliant outsource option. 

If you are interested in exploring how Connect One’s Dedicated Services Division can partner with and help your company, please contact Connect One’s Chief Executive Officer, John C. Barnoski.