VICE PRESIDENT — BROKERAGE DIVISION
Kent is a Call Center Executive with over 30 years of industry experience. He holds a BSBA from West Virginia University, where he majored in Marketing and Management. His Call Center career began in 1987 at USA Today, owned by the Gannett Company. There, he started as a Call Center Training Manager, but quickly advanced to Call Center Manager, and then to Regional Manager, assuming responsibility for three (3) separate Call Centers. Kent remained with Gannett Company until 1999, at which time he joined the world’s largest call center provider, Sitel Corporation. At Sitel, he served as a Regional Director, overseeing seven (7) sites and 1500 FTE’s in the Insurance vertical.
In 2006, Kent joined The Martin Agency as Vice President and Director of Call Center Operations. In 2008 he joined TLK Group as General Manager, where he grew it from 40 seats to over 900 in 5 years, with revenues expanding from $1.2MM to over $55MM under his leadership. TLK was purchased in 2014 by The Results Companies. During his time at Results, Kent was responsible for $75MM in annual revenue across 8 locations, totaling over 2400 seats.
Kent has been with COH since early 2019. He is responsible for the day-to-day operations of both the Internal Brokerage Division and the Outsource Brokerage Division.